Connecteam Key Facts
What Is Connecteam?
Connecteam is a mobile workforce app for teams that work on job sites, shop floors and routes rather than at desks. From one app, a manager can schedule shifts, track hours with GPS, message staff and store HR records. It replaces the paper timesheets and group chats most small crews start with.
The core is the Operations hub: a GPS time clock with geofencing, a drag-and-drop schedule, digital forms and checklists, and quick tasks. Employees clock in from their phone or a shared kiosk, managers approve the timesheets, and the hours export to Gusto, QuickBooks Online, ADP or Paychex for the pay run. Connecteam does not run payroll itself.
Two more hubs sit around it, each sold separately. Communications covers chat, a company feed and surveys, plus a knowledge base. HR & Skills adds time off, training courses, e-signed documents, onboarding and recognition. It suits frontline businesses replacing three or four separate apps. Employers who want payroll, benefits and HR records in one system will outgrow it.
Editor’s Verdict on Connecteam
Connecteam gives a deskless crew the most working software per dollar in this category, as long as one hub covers the job. A 30-person team runs scheduling and GPS clock-ins on the Operations hub for $29 a month. Teams that need all three hubs pay three times.
Users rate the app their crew opens every day, while our score also weighs the per-hub billing, the tier gates on integrations and the reporting that only arrives on Expert.
Connecteam Pros and Cons
Connecteam’s biggest strength is an app that frontline staff adopt without training, backed by a free plan for up to 10 users. Its biggest weakness is packaging: scheduling, chat and HR records sit in three hubs billed separately. Price the hubs you actually need before comparing it with a per-user rival.
Strengths
- Staff adopt it within a dayOwners in cleaning and construction describe crews clocking in correctly within a day, which matters when turnover means onboarding someone every fortnight.
- A free plan with all hubsThe Small Business Plan gives up to 10 users all three hubs at no cost, where Homebase’s free tier stops at basic scheduling and time tracking.
- Flat rate up to 30 usersOne Operations hub at $29 covers 30 people, under a dollar each. Deputy Lite costs $150 a month for the same team.
- Location proof for moving crewsExpert adds breadcrumb tracking that logs location only while an employee is on the clock, and NFC tags confirm arrival at fixed sites.
Limitations
- The headline price buys one hubScheduling, chat and HR records live in separate hubs, so a full setup at Advanced costs $147 a month, not $49.Alternative: Homebase, scheduling, time tracking and team chat from $24 per location
- Per-user rates stack past 30Every hub adds its own rate from the 31st user. At 200 users on three Expert hubs the bill reaches $2,031 a month.Alternative: Deputy, Core at $6.50 per user, or $1,300 a month for 200
- No native payrollTimesheets export to Gusto, ADP, Paychex and QuickBooks, but tax filing and direct deposit happen in a second paid system.Alternative: Rippling, time tracking and US payroll in one platform
Connecteam Features
We rated each feature at the tier where it first becomes usable, because Connecteam gates features across three hubs and four paid tiers. The field tools are the strongest part of the product. Reporting and documents are where a growing team first hits a ceiling.
Core features
- GPS time clockPhone, kiosk and NFC clock-ins on every paid tier, with auto clock-out and geofenced sites added on Advanced.Strong
- Shift schedulingOpen shifts, shift replacements and Excel imports, with up to 6 schedules on Advanced and 12 on Expert.Strong
- Forms and checklistsUnlimited forms with photos, signatures and PDF export, built for safety inspections and site reports.Strong
- Team chat and feedGroup chats and a company feed keep personal numbers private, and Expert adds auto-translated updates.Strong
- Task managementRecurring tasks and sub-tasks cover daily jobs, but there is no project view, budget tracking or job costing.Adequate
- ReportingCustom report export starts on Advanced, but the activity dashboard needs Expert. Deputy includes demand forecasting on its Core plan.Limited
Extras
- Training and quizzesMobile courses with quizzes, completion tracking and an AI course builder, all available on the Basic HR hub.Strong
- Hiring and onboardingJob links, hiring stages and onboarding packs, with 2 packs on Basic rising to 12 on Expert.Adequate
- Documents and e-signE-sign is capped at 2 documents on Advanced and 10 on Expert, tight for employers issuing contracts every week.Limited
Connecteam Integrations
Connecteam lists 16 native integrations, and payroll is the strongest group: six payroll and accounting systems take approved timesheets directly. There is nothing for Slack, Microsoft Teams, Sage or NetSuite, so office-side tools stay disconnected. Two physical clock integrations are still labelled beta.
Gusto- ADP
- Paychex Flex
- PrismHR
- QuickBooks Online
- Xero
- Square
- Shopify POS
- Clover
- Lightspeed
Shopify POS- BambooHR
- Zapier
- Wix Bookings
- Clair
- Accu-Time Systems
- Synel
Connecteam Pricing
Every paid tier is published, but each price buys one hub for the first 30 users. A business that needs scheduling, chat and HR records pays three subscriptions, and each adds its own rate from the 31st user. HIPAA-registered accounts carry extra fees the pricing page never quantifies.
Published plans
Annual billing shown per hub for the first 30 users. Monthly billing runs $35, $59 and $119.
Fees and contract terms
What Connecteam states publicly, and what to get in writing before you sign.
What 50 users cost a year
One Connecteam hub costs well under half of Deputy Lite. All three hubs cost more.
Who Should Use Connecteam?
Connecteam fits businesses whose staff carry a phone and no laptop, and whose current system is paper timesheets plus a group chat. The disqualifiers are payroll, labor law automation and enterprise security. SSO sits only on Enterprise, which is quote-only.
Best for
- Micro businesses under 10 staff that want scheduling, chat and training without paying anything.
- Construction, cleaning and security crews that need location proof on every clock-in across job sites.
- High-turnover employers who onboard new hires by phone through mobile courses and document packs.
- Teams under 60 replacing a separate scheduler, group chat and forms tool with one subscription.
Skip if
- You want payroll run, taxes filed and direct deposit handled in the same app as scheduling.Consider Homebase, payroll add-on at $39 a month plus $6 per employee
- Your city enforces fair workweek rules and predictive scheduling notices must be tracked automatically.Consider Deputy, advanced labor law compliance on Core at $6.50 per user
- IT requires single sign-on from day one and you want self-serve pricing rather than a quote.Consider When I Work, SAML/SSO on Premium at $8 per user
Connecteam Alternatives
We picked the four tools buyers most often weigh against Connecteam for hourly teams, each with a different pricing model. Deputy and When I Work charge per user, Homebase per location, and Sling per user with a 30-user free plan. That model matters more than the sticker price.
Connecteam vs DeputyDeputy wins on compliance, Connecteam on breadth
Choose Deputy if labor law rules or demand forecasting drive your schedule. Read our Deputy review
Connecteam vs When I WorkCheaper for scheduling alone, thinner beyond it
Choose When I Work if you only need scheduling and team messaging at one price per user. Read our When I Work review
Connecteam vs HomebasePer-location pricing wins for large single sites
Choose Homebase if one location employs most of your staff, since its price doesn’t rise with headcount. Read our Homebase review
Connecteam vs SlingBigger free plan, no forms or training
Choose Sling if you need free scheduling for up to 30 people and no forms or training. Read our Sling review
What Users Say About Connecteam
Public reviews agree closely: all three platforms score Connecteam between 4.6 and 4.7 across 10,726 reviews. The praise centres on staff adoption, and the criticism on the manager-side dashboard and tier gates. Weight the score accordingly if you run 200 people, since most reviewers run small teams.
What users praise
- Crews adopt it fastReviewers in veterinary, construction and fitness describe staff using the app with almost no training.
- One app replaces severalSwitchers from Slack, Homebase and spreadsheets cite collapsing chat, scheduling and forms into one subscription.
- GPS settles attendance disputesField managers credit location-stamped clock-ins with ending end-of-shift arguments about hours worked.
- Support responds quicklyMany reviewers name support staff and praise onboarding help, though some dislike reaching the AI assistant first.
What users complain about
- Admin dashboard feels buriedManagers report settings hidden in sub-menus and a learning curve when setting up jobs and permissions.
- Key features sit higherReviewers on Basic find features they tested during the trial locked behind Advanced or Expert.
- Recurring schedules take workSchedulers ask for permanent recurring rotas instead of copying the same week forward every few months.
- Sync and notification glitchesSome report Gusto and ADP syncs failing, slow support on those tickets, and delayed push notifications.
Is Connecteam Worth It?
Yes, if your crew works away from a desk and one hub covers what you use every day. No, if you need all three hubs at Advanced for more than 36 users, where Deputy Lite becomes cheaper, or need payroll in the same system.
Before signing, get the HIPAA account fee in writing if you handle patient data, and confirm which hub each feature from your demo lives in. Then ask for the per-user rate on each hub at double your current headcount.
Confirm these before you buy
None of them appear on Connecteam’s pricing page.
- The HIPAA account feeHealthcare and home care buyers need the exact figure, since the pricing page only says additional fees.
- Which hub each feature lives inDemos move between hubs without flagging it, so list every feature you saw and its hub.
- Setup and onboarding chargesThe pricing page names no setup fee either way, so confirm onboarding calls are included.
- Data export after cancellationAsk how timesheets, forms and signed documents export, and how long data stays available.
- Notice before price changesNo notice period is published, so get one written into an annual agreement.
Connecteam: Common Questions
These are the questions buyers ask most about Connecteam’s pricing, free plan and limits. Answers come from the vendor’s own pages, checked in October 2026.
How much does Connecteam cost?
Paid plans start at $29 a month per hub on annual billing for the first 30 users, or $35 billed monthly. Advanced costs $49 and Expert $99.
Each of the three hubs is a separate subscription, so Operations, Communications and HR & Skills together cost $147 a month at Advanced.
What does Connecteam cost past 30 users?
Each hub adds its own rate from the 31st user. On annual billing, Operations adds $0.80, $2.50 or $4.20 per user on Basic, Advanced or Expert, and the other two hubs add $0.50, $1.50 or $3.00. Three Expert hubs for 200 users cost $2,031 a month.
Is Connecteam free?
Yes, for teams of up to 10 users. The Small Business Plan includes all three hubs at no cost, without payroll integration, API access or SSO. Teams of 11 to 30 can use the free Limited plan on each hub, which keeps only the basics.
Does Connecteam have a free trial?
Yes. Every account starts with a 14-day trial of Expert features, and no credit card is needed.
Are there fees beyond the subscription?
HIPAA-registered accounts carry additional fees on every tier, and Connecteam doesn’t publish the amount. Setup fees, data export terms and price change notice aren’t stated either, so confirm them in writing.
Can you cancel Connecteam and get a refund?
Monthly plans cancel anytime, with no refund on amounts already paid. Annual plans get a prorated refund only if cancelled within the first 30 days.
Does Connecteam bill in other currencies?
No. Prices are in US dollars only, so buyers outside the US carry any exchange rate cost.
Does Connecteam run payroll?
No. It produces payroll-ready timesheets and exports them to Gusto, ADP, Paychex Flex, QuickBooks Online, Xero or PrismHR, where the pay run, tax filing and direct deposit happen.
What integrations does Connecteam offer?
Connecteam lists 16 native integrations: six payroll and accounting systems, four point of sale systems, BambooHR, Zapier, Wix Bookings, Clair and two physical time clocks in beta. Zapier needs Advanced and API access needs Expert.
Can Connecteam handle multiple locations?
Yes, through separate schedules and time clocks. Basic allows one schedule, Advanced up to 6, Expert up to 12 and Enterprise unlimited. Geofencing covers 10 sites on Advanced and unlimited sites on Expert.
Does GPS tracking follow employees off the clock?
No. Connecteam says breadcrumb tracking records location only while an employee is clocked in. Phones still need location access set to Always for live tracking to work.
Is Connecteam secure enough for healthcare?
Connecteam holds SOC 2 Type 2 and ISO/IEC 27001 certification and states GDPR and CCPA compliance.
HIPAA-registered accounts cost extra, and SSO, admin two-factor authentication and biometric app lock are Enterprise-only, which means a sales quote.
Is Connecteam legit?
Yes. It’s a New York company founded in 2016 with $160 million in disclosed funding, and it holds ratings of 4.6 to 4.7 across 10,726 public reviews as of October 2026.
What are the best Connecteam alternatives?
Deputy suits shift teams that need labor law compliance, from $5 per user. When I Work is cheaper for scheduling alone at $2.50 per user. Homebase charges per location, which favours large single sites, and Sling is free for up to 30 users.
