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Editor's Rating:

HubSpot CRM is best for managing contacts, tracking sales, and keeping customer communication organized in one easy-to-use platform.

HR Stacks Reviews
0.0 out of 5 stars (based on 0 reviews)

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What is HubSpot CRM?

HubSpot CRM is a tool built to help businesses keep track of their contacts, manage customer relationships, and organize sales without getting lost in cluttered spreadsheets or scattered notes.

It brings everything- contacts, emails, tasks, deals into one clear space, so teams can focus more on conversations and less on chasing details. You may use HubSpot CRM for managing your employee data, communication as an HR manager.

What makes HubSpot CRM easy to work with is how naturally everything connects. When a contact reaches out, their entire history, emails, calls, meetings, is right there.

Sales teams can set up pipelines, track deals by stage, and get reminders without having to create a system from scratch. It’s drag-and-drop, visual, and honestly feels less like software and more like an extra helping hand.

There’s email tracking too, which means users can see when someone opens a message or clicks a link, helping with timing and follow-ups. The meeting scheduler, live chat, and built-in calling features help speed things up, especially when time matters.

And for those working with marketing teams, HubSpot ties in with forms, landing pages, and newsletters, so leads don’t fall through the cracks.

Reports and dashboards are included, showing who’s moving deals forward, what’s stuck, and where things need attention. Plus, it all works in the cloud, with mobile access, so updates and follow-ups can happen from anywhere.

HubSpot CRM takes the mess out of managing customer relationships. It helps teams stay on top of leads, track sales, and keep client conversations flowing, without adding stress to the process.

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HubSpot CRM is Good For

CRM Solution
Communication
Manage Contacts

HubSpot CRM Reviews, Pricing, Features, Pros and cons

About HubSpot CRM
+ Company: HubSpot, Inc.
+ Est: 2006
+ Employees: 1001-5000
+ HQ: Cambridge, Massachusetts, United States
Support Offered
Email Support, Live Chat, Tutorial Videos & Documentation, Phone, Social Media

HubSpot CRM Top Features

Contact Management
Store and manage all your contacts with full activity history, notes, and communication logs in one place.
Deal Tracking
Visual sales pipelines let you track deal progress, assign tasks, and move opportunities forward with ease.
Email Integration
Connect your email to track opens, clicks, and replies directly within the CRM dashboard.
Task and Activity Tracking
Set reminders, log calls, and assign follow-ups so nothing slips through the cracks.
Meeting Scheduler
Share your calendar link to let contacts book time with you without the usual back-and-forth.
Live Chat and Chatbots
Engage visitors in real-time or set up automated responses to qualify leads while you’re away.
Custom Dashboards
Build dashboards to monitor sales, tasks, and performance metrics in one view.
Mobile Access
Use the mobile app to manage deals and connect with clients from anywhere.
Reporting Tools
Get insights on team activity, deal stages, and conversion rates to improve sales processes.
Integration with Marketing Hub
Sync your CRM with marketing tools for email campaigns, forms, and lead nurturing—all under one roof.

HubSpot CRM Pros & Cons 2025

Pros
User-friendly interface
Easy contact and deal tracking
Built-in email and meeting tools
Seamless integration with marketing tools
Customizable sales pipelines
Cons
Limited customization in free version
Reporting tools can be basic for complex needs
Can get expensive as team size grows
Learning curve for full suite integration

HubSpot CRM Pricing 2025

HubSpot CRM offers Free and Paid plans for users to choose from. Their pricing starts from $20 and so on. Here are complete details of their plans
Free Tools
US$0
Free Marketing tools, Free Sales tools, Free Service tools, Free Content tools, Free Operations tools
Marketing Hub Starter
Starts at US$20/mo/seat
Email marketing feature available, Live chat, Simple marketing automation feature available, Email and in-app chat support feature available, Messaging Insights (Beta)
Starter Customer Platform
Starts at US$20/mo
Sales Hub Starter, Service Hub Starter, Content Hub Starter, Operations Hub Starter
Marketing Hub Professional
Starts at US$890/mo
Includes 3 seats- Additional seats start at $45/mo, Omni-channel marketing automation feature available, Social media feature available, Custom reporting feature available, Marketing SMS (add-on) feature available, Dynamic personalizatio

HubSpot CRM Quick Comparison Table

Product NameFree PlanStarting PriceUser Satisfaction ScoreHRS Rating
Zoho CRMArray$14/Month90.75
0.0
Close CRMYes$49/Month89.75
0.0
PipedriveArray$9.90/Month90.5
5.0
RecruiterflowNo$9990.25
0.0
HubSpot CRMYes$2089-91
0.0
ThryvYes$24489-91
0.0
Salesforce CRMNo$25 User/Month90.25
0.0
EngageBayYes$12.7492.5
0.0
Gist Array$19/Month90.5
0.0

HubSpot CRM User Sentiments Data

The overall score given by HR Stacks author for each of these parameters is based on a number of aspects such as community sentiment about the product, comparative pricing, overall features offered, value for money based on what users get for the amount paid.

Ease of Use

Users find HubSpot CRM very easy to use, even without much training. The layout is clean, and most tasks can be done with just a few clicks.
User Sentiment Score
91%

Features

The platform offers a solid range of features for managing contacts, deals, emails, and tasks. Users appreciate how everything is well-connected and accessible.
User Sentiment Score
90%

Value For Money

Many users feel the free plan gives more than enough to start with. Upgrading adds value, especially for growing teams that need advanced tools.
User Sentiment Score
89%

Customer Support

Support is quick and reliable, especially on paid plans. Helpful guides, live chat, and a strong knowledge base make it easy to find answers fast.
User Sentiment Score
90%

HubSpot CRM FAQs

Yes, HubSpot CRM offers a free version with essential features like contact management, deal tracking, email tools, and reporting.
HubSpot CRM helps manage contacts, track deals, schedule meetings, send emails, and monitor team activity—all in one platform.
HubSpot CRM is ideal for small to mid-sized businesses, sales teams, and service reps who need an easy way to manage customer relationships.
Yes, it integrates with Gmail, Outlook, Slack, Zoom, and many other tools for seamless workflows.
Yes, users can customize pipelines, fields, dashboards, and some workflows, especially on paid plans.
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