Editor's Rating:

A complete CRM software that you can use to manage all your regular processes from a single dashboard

Manjuri Dutta
Last Updated: November 20, 2025

HR Stacks Reviews

0.0 out of 5 stars (based on 0 reviews)

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What is Bitrix24?

Bitrix24 is a popular sales CRM and project management solution that you may use for your business.

Among the popular CRM software, Bitrix24 is used by millions of businesses from across the world. Bitrix24 offers a number of sales and marketing automation tools and makes it easier for the business to manage its processes.

Bitrix 24’s CRM offers a wide variety of must-have customer relationship management tools and lead management basic tools. The software is targeting small and midsize businesses from around the world.

Features like communication centralization, web-based lead capture forms, popular integration support, and so on make this CRM a nice option to try.

Bitrix24 Reviews, Pricing, Features, Pros and cons

About Bitrix24

Company Name: Bitrix, Inc

Est: 1998

Employees: 201-500

HQ: Virginia, US

Support Offered

Email Support

Live Chat

Tutorial Videos & Documentation

Forum & Ticket

Bitrix24 Top Features

Unlimited users

Scale your business with a platform that supports unlimited users, making it ideal for growing teams without added costs.

Cales process automation

Automate lead assignments, follow-ups, and deal tracking to streamline your entire sales pipeline.

Marketing automation

Run targeted campaigns with email marketing, lead nurturing, and analytics tools built into the platform.

Communication tool

Enable seamless communication with chat, task comments, and notifications to keep everyone connected.

File Sharing

Securely store, share, and collaborate on files with version control and cloud access for easy management.

Audio & Video Conferencing

Host virtual meetings with integrated audio and video conferencing tools that support screen sharing and recording.

Team collaboration

Boost productivity with project workspaces, task assignments, and collaboration tools designed for teamwork.

App integration

Connect with popular third-party apps and services to create a customized, unified work environment.

Lead generation

Capture, track, and manage leads through built-in forms, chatbots, and landing page tools.

Contact management

Maintain organized contact databases with detailed profiles and interaction history for stronger customer relationships.

Bitrix24 Pros & Cons 2026

Pros

Cons

Bitrix24 Pricing 2026

Here are the pricing plans of Bitrix24.

Basic

$43/Month

Standard

$87/Month

Professional

$175/Month

Enterprise

$325/Month

Bitrix24 Quick Comparison Table

Product Name	Free Plan	Starting Price	User Satisfaction Score	Visit Product Site
Zoho CRM	Array	$14/Month	90.75	Visit Zoho CRM
Salesforce CRM	No	$25 User/Month	90.25	Visit Salesforce CRM
monday.com	Yes	$9/User	90	Visit monday.com
Close CRM	Yes	$49/Month	89.75	Visit Close CRM
Agiled	Yes	$30	90.5	Visit Agiled
Odoo	Yes	Rs 760	90.75	Visit Odoo
Pipedrive	Array	$9.90/Month	90.5	Visit Pipedrive
Recruiterflow	No	$99	90.25	Visit Recruiterflow
HubSpot CRM	Yes	$20	89-91	Visit HubSpot CRM

Bitrix24 User Sentiments Data

The overall score given by HR Stacks author for each of these parameters is based on a number of aspects such as community sentiment about the product, comparative pricing, overall features offered, value for money based on what users get for the amount paid.

Ease of Use

Users find Bitrix24 fairly intuitive once set up, especially for communication and task management. However, the wide range of features can feel overwhelming at first.

User Sentiment Score

92%

Features

Bitrix24 is highly praised for its rich set of features, from CRM and sales automation to project collaboration and conferencing, all available in one platform.

User Sentiment Score

94%

Value For Money

With a free plan and cost-effective paid tiers, users consistently highlight Bitrix24 as offering strong value compared to competitors.

User Sentiment Score

94%

Customer Support

Customer support receives good feedback overall, though some users note response times could be improved for complex issues.

User Sentiment Score

90%

Bitrix24 FAQs

Q1. What is Bitrix24?

Bitrix24 is a business collaboration & communication software. It will help you to manage your business by offering the right kind of tools that will automate your tasks and make sure that you have more time to focus on your business. You can manage you serve your clients better by using the Bitrix24 platform.

Q2. Is Bitrix24 to Use?

You can get started on Bitrix24 for free. You don’t have to pay anything or give your credit card, you can simply sign up and start using the platform. If you need more feature options you can update to a paid plan later.

Q4. Is Bitrix24 a CRM?

Yes, Bitrix24 is a CRM (Customer Relationship Management Platform) that helps you to manage your customers as well as your employees effectively. Other than offering a number of different tools to serve your customers better, Bitrix24 offers you an integrated call center system that will help you to make and receive customers’ calls right from the CRM.

Q5. What Are The Best Bitrix24 Alternative?

There are a number of well-known CRM solutions these days. Some of the popular CRM platforms such as Salesforce, HubSpot, Zoho are the popular alternatives of Bitrix24.

Q6. Is Bitrix24 Better Than Its Competitors?

You will see similar features in most of the popular alternatives of Bitrix24. So, it depends on your requirement.

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Bitrix24 Alternatives

Zoho CRM

Zoho CRM is a cloud-based tool that helps businesses manage...

Salesforce CRM

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monday.com

monday.com is a work operating system that enables teams and...

Close CRM

Close CRM is a comprehensive CRM solution for all types...

Agiled

Agiled is an all-in-one business management tool built to help...

Odoo

Odoo is an all-in-one business management software that brings together...

Overall Bitrix24 Rating

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What is Bitrix24?

Bitrix24 Reviews, Pricing, Features, Pros and cons

Bitrix24 Top Features

Bitrix24 Pros & Cons 2026

Bitrix24 Pricing 2026

Bitrix24 Quick Comparison Table